Shipping And Returns - Bayla Skin

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at hello@bayla.in

In case you received a wrong item/product missing case.

In case a wrong product has been delivered or the product is missing in the package, please send us an email to hello@bayla.in within 5 days of the delivery date with the following details.

  • Order ID
  • Invoice Copy (Hard/Soft)
  • Details of your request/Complaint
  • Clear images of the products received & label on the outside package to verify the details.
  • Once we receive all these details, our Customer Service team will address your query within 24 hours.

In case you received a damaged item.

If you claim the product leaked or it was damaged during the delivery process, please send us an email to hello@bayla.in within 5 days of the delivery date with the following details.

  • Order ID
  • Invoice Copy (Hard/Soft)
  • Details of your request/Complaint
  • Images or videos to support the complaint with a batch number that is mentioned near the MRP/crimp of the product
  • Once we receive all these details, our customer service team will address your query within 24 hours.

In case you have concerns related to the product.

If you have a product quality complaint, please write an email to hello@bayla.in within 5 days of receiving the products and provide the following information. We'll review the email and respond within 24 to 48 hours:

  • Order ID
  • Invoice Copy (Hard/Soft)
  • Details of your request/Complaint
  • Images of products received & batch number mentioned near the MRP/crimp of the product.
  • Once we receive all these details, our customer service team would like to address your issue over a call and resolve the query within 24 hours.

Cancellation Policy :

  • If you wish to cancel your order, you can do so by sending us an email at hello@bayla.in within 2 hours of placing the order.
  • You can also call on our Customer Care number 1800 547 0500 (Timings: 10:00 am - 6:00 pm)
  • Once orders have been dispatched, they cannot be cancelled.
  • You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

In case your order is marked delivered but not received by you.

  • Drop us an email at hello@bayla.in or call us at 1800 547 0500 (Timings: 10:00 am - 6:00 pm) within 3 days (72 hours) of the date of delivery. Our Customer service team will resolve it at the earliest.

Shipping charges on purchase.

  • We offer FREE Shipping on all orders above Rs.600, which is notified from time to time. We also offer Cash-On-Delivery. You should consider the shipping rates shown at the time of check-out to be final.

 

Shipping Processing Time - 

We ship and process six days a week, and are always working hard to make sure you receive your order as early as possible. Most orders placed on Monday-Saturday are processed and dispatched within one business day, expecting delivery within 2 to 3 business days, not exceeding 7-8 business days. Orders are not shipped or delivered on Sundays or (most) holidays. 

If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit.